×
Login
Nickname
Password
Login
X Series
U Series
Holiday Announcement
Remote control
Affiliate
Tags
Login
Register
Tags: fire tv total 3 .
Sudden unpairing of fire stick
I have just purchased a U2. I successfully added the fire tv (Fire Stick) to the remote and paired it to the fire stick. Ho...
HerbS
1 year ago
457
1
Losing bluetooth connection since update
Did the update to v12 (remote still on v9) and now I lose the bluetooth connection to my Fire TV 4K Max after a few minutes...
floki
1 year ago
922
5
Power On/Off for Amazon Omni-series Fire TV
Is there some way to get the U1 to turn on/off an Amazon Omni-series Fire TV? I don't think that it uses IR for the power o...
porter
1 year ago
1275
4
1
Most Popular Articles
1.
2022.9.9, Major Update of Android APP ,HUB
2.
【Tutorial】 X1 User Guide and FAQ, Continuously Updated...
3.
How to program macros?
4.
X1 Hub Upgrade Already!
5.
What I learned about the U1 (edited)
6.
Major Advancement: X1 Hub firmware version V15 is here!
Latest Release
1.
Sofabaton X2 Pre Order delay!
2.
Problem with two remotes on one hub
3.
X2 Support for Phillips Hue Scenes
4.
Feature request
5.
Bug Do not switch sources
6.
AVR-4520CI Long Press Volume Commands Not Working
Latest comments
Dear Customer, We sincerely apologize for the delay in shipping your order. Could you please provide us with your order number? We will forward it to our sales team for checking.
Dear Customer, Thank you for your detailed feedback. I will escalate this issue to our team for review and resolution.
And no support response what so ever!!!! Are they broke???!!!
Dear Customer, We sincerely apologize for this inconvenience. This is currently a known issue that we have reported to our team. We expect to resolve it in the next update.
Dear Customer, Thank you for your suggestions. I will share them with our team for evaluation to assess their feasibility and consider incorporating them into future updates.
Dear Customer, We apologize for the inconvenience caused. For "Source configuration"---please select the related device in our app--edit--Source configuration--set it up again----for how to identify if you have selected the right input, please go to our app- select this device-click three dots on the right bottom corner --press these virtual keys one by one to identify which one the right input key is. As for some codes of devices, we might have the same keys in our codebase but with a different name. If any input fails to be switched, normally we Add enough delay, like 2-8s delay before this input command under Startup settings page of activity and have some tests after clicking "save" on this page and data sync from Hub to our remote timely. If it fails, please take a screenshot of your Activity's startup sequence and share it with us. We'll review the settings. Thank you. service@sofabaton.com